FAQs

WHEN WILL YOU SHIP MY ITEMS?

- All items are subject to a handling period before they are dispatched.
- We will notify you by email when your items have been shipped.

WHEN WILL I RECEIVE MY ITEM

Some items will take 2-3 weeks before receivedThis may be a little longer for international delivery.

For other specialty and giveaway items, please allow up to 5 weeks delivery time as they may be shipping from other countries.

WHERE ARE MY ITEMS COMING FROM?

Although our fulfillment house is located in North America, some of our specialty items are located in other countries such as Australia, Germany, United Kingdom and China.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

WHERE DO I TRACK MY ORDERS?

Most tracking will be found using USPS.com. If your order is going to Canada - Please Note: Once your packages crosses the Canadian border, your tracking will be found on CanadaPost.ca and will no longer be found on USPS.com

RETURNS

If you wish to get a exchange or refund please return your product to the return address below: PO BOX 715 Windsor Va, 23487